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How We Keep Your Account and Payments Safe

When you open an account at fav 77, your personal information and payment details are protected by encryption and strict access controls.

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fav 77 How We Keep Your Account and Payments Safe
CONTACT PRIVACY SUPPORT

Reach Our Privacy Team

Questions about your data or how we handle your information? Our support team in Denpasar responds to privacy requests within 24 hours. You can ask about what data we hold, request corrections, or ask us to delete your information where local law allows.

Team online

Email Support

Contact [email protected] for data requests, deletion inquiries, or corrections to your account information. We respond within one business day.

Live Chat

Open live chat in your account between 08:00 and 22:00 Indonesia time, Monday to Sunday. Our team can clarify privacy settings and data handling.

Account Settings

Update your privacy preferences directly in your account dashboard under Privacy & Data. Toggle cookie consent, review linked payment methods, and manage login history.

HOW WE PROTECT YOU

Security, Cookies, and Your Rights

fav 77 encrypts all communication between your device and our servers using industry-standard TLS. Your login credentials and payment information are hashed and stored separately from your profile.

Data Encryption

All account and payment data travels over TLS encryption. Login credentials and payment tokens are hashed separately. Your DANA, OVO, GoPay and QRIS details are never stored in plain text.

Session & Cookies

We use cookies to keep you logged in, remember your preferences, and detect fraud. Clear cookies anytime from your browser settings without losing your account balance.

Data Retention

Active account data is kept as long as you play. Inactive accounts are archived after 12 months. Withdrawal records are retained for 3 years for compliance with payment regulations.

Access Your Data

Request a full copy of your data anytime via your Account Settings > Privacy & Data, or email [email protected]. We compile and send your file within 5 business days.

Correct or Delete

Update your name, email, or phone directly in your profile. Request account deletion through live chat; we process deletions within 30 days where local law permits.

Third-Party Sharing

We share only the minimum data needed with payment processors and fraud-detection partners. No data is sold. Our processors are bound by the same confidentiality standards we follow.

Your Data Questions, Explained

Below are the questions we hear most often from players in Indonesia about how we handle personal information, payment data, and account access. Each answer covers a real scenario you might face — from changing your email to understanding what happens to your data when you stop playing.

Your account and all its data remain active for 12 months of inactivity. We keep your balance, game history, and payment methods intact so you can return anytime. After 12 months without login, we archive your account; you can reactivate it by contacting support. Withdrawal records stay in our system for 3 years for compliance.

Yes. Open your account, go to Wallet > Payment Methods, and click Remove next to any DANA, OVO, GoPay or QRIS account you no longer use. You can add new methods anytime. Old payment tokens are deleted from our servers within 7 days of removal; transaction history is kept for 3 years.

No. We never sell your personal data. We share only the minimum required with payment processors and fraud-detection services to keep your account secure. Those partners are legally bound by the same confidentiality rules we follow. You can request a list of all our processors anytime via support.

Log in, go to Account Settings > Privacy & Data > Download My Data, or email [email protected]. We compile your profile, login history, game records, payment transactions, and device logs into a single file. You receive it within 5 business days at no cost.

We use session cookies to keep you logged in and remember your game preferences. Functional cookies help us detect fraud and prevent account misuse. Analytics cookies track lobby behaviour so we can improve your experience. You can disable all cookies in your browser settings, though this may affect your login speed and preferences.

We delete your profile, login credentials, and linked payment methods within 30 days of your request. Where local law permits, we retain transaction records for 3 years for compliance. You can request deletion through live chat or by emailing [email protected]. Deletion is final; you cannot recover your account.

We monitor login patterns, device changes, unusual withdrawal requests, and payment anomalies in real time. If we flag suspicious activity, we may ask you to verify your identity via email or SMS. We use encrypted device fingerprints and IP checks, never storing the raw IP on your profile. You can review flagged activities in your Account Settings > Security & Login History.

Related Pages

fav 77 Indonesia About Us fav 77 Login Register FAQ